Shipping Policy
Thank you for choosing Little Liberty Creamery! We are committed to delivering our award-winning, plant-based ice creams and sorbets to you in the best condition possible. To ensure the highest quality and freshness of our products, we use specialized freezer trucks for delivery. Please review our shipping policy below for all the details.
Shipping Eligibility
Delivery Locations: At this time, we can only deliver to business or commercial premises due to the logistical requirements of freezer truck deliveries. Unfortunately, we are unable to deliver to residential addresses or rural addresses.
Delivery Area: Our shipping services are currently limited to specific regions. Please check our website or contact us to confirm if your area is covered.
Order Processing
Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase.
Processing Time: Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons or due to stock availability.
Shipping Schedule
Delivery Days: Deliveries are scheduled during standard business hours on weekdays (Monday to Thursday).
Special Instructions: If your business premises have specific delivery requirements, please include this information during checkout or contact us directly.
Delivery Fees
Flat Rate: A flat delivery fee will be applied at checkout based on your location. This fee helps cover the costs of freezer truck transportation.
Free Delivery: We may offer free delivery for orders over a certain amount. Check our website for current promotions and thresholds.
Receiving Your Order
Temperature Control: Our products are delivered in temperature-controlled trucks to ensure they arrive frozen and in perfect condition.
Inspection: Upon delivery, please inspect your order immediately. If there are any issues, contact us within 24 hours at peita@littlelibertycreamery.com
Refunds and Replacements
Non-Delivery: If we are unable to deliver to your specified business address, we will contact you to arrange an alternative solution or issue a refund.
Damaged Products: In the unlikely event your order is damaged during transit, please provide photos and contact us within 24 hours for assistance.
Additional Information
If you have any questions or need assistance with your order, please reach out to our customer support team at:
Email: peita@littlelibertycreamery.com
We appreciate your understanding and cooperation as we work to deliver our products with care and quality. Thank you for supporting Little Liberty Creamery!